Service terms
Terms of Service
These terms describe important rules and boundaries for using the Omnaza app and related Omnaza services.
Last updated: June 24, 2026
Omnaza is a mobile-first cross-border shopping company focused on South Africa. Shopping features are provided through the Omnaza mobile application, not through a web checkout flow on this website.
Use of the Omnaza app
Users should use the Omnaza app lawfully and in line with these terms, applicable policies, and any app-specific instructions shown during account, browsing, checkout, order, support, or account deletion flows.
User accounts
Users may need an account to access certain app features. Account information should be accurate and kept up to date. Users are responsible for protecting account access details.
Product information and availability
Product information, availability, images, descriptions, prices, and fees may change. Product availability may change before checkout or fulfillment is completed.
Prices, orders, and payment
Prices and fees may be updated before checkout. Orders are created through the Omnaza app where checkout is available. Payment information may be processed by third-party payment providers.
Cross-border logistics and customs
Delivery times may vary. Customs and import processes may affect delivery. Cross-border logistics, customs checks, import requirements, and local delivery conditions may affect timing and completion.
Cancellations, refunds, and returns
Cancellation, refund, and return handling may depend on order status, product type, payment status, logistics status, and applicable policies shown in the app or support communications.
Prohibited behavior
Users must not misuse the app, attempt fraud, interfere with service operation, provide false information, violate applicable law, or abuse support, payment, logistics, or account systems.
Service changes
Omnaza may update app features, service availability, support processes, policies, and website information as the service develops.
Limitation of liability
To the extent permitted by applicable law, Omnaza is not responsible for delays or issues caused by third-party services, payment providers, logistics providers, customs processes, user-provided incorrect information, or events outside reasonable control.
Contact
For questions about these terms, contact legal@omnaza.com. For customer support, contact support@omnaza.com.