Terms of Service

Last updated: July 21, 2026

Welcome to OMNAZA. These Terms and Conditions ("Terms") govern your use of the OMNAZA mobile application (the "App") and any purchases you make through the App. By using the App, you agree to be bound by these Terms. If you do not agree, please do not use the App.

1. About OMNAZA

OMNAZA operates an online store through the App, offering a curated selection of fashion, accessories, and lifestyle products for delivery within South Africa. The App is operated by GOLDEN BRIGHT TECHNOLOGY LIMITED, trading as OMNAZA, a company incorporated in Hong Kong ("we," "us," or "our").

Products offered through the App are currently sold by OMNAZA directly. If we introduce selected third-party sellers in the future, we will clearly identify this in the App and may apply separate or additional terms for those sales.

2. Account Registration

You must be at least 18 years old to create an account or place an order through the App.

To place orders, you must create an account. You agree to:

• Provide accurate and complete registration information.
• Keep your login credentials confidential.
• Be responsible for all activity under your account.
• Notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Products and Pricing

• All product descriptions, images, and specifications are provided for informational purposes and are as accurate as reasonably possible.
• Prices are displayed in South African Rand (ZAR). The total price shown at checkout includes the item price, shipping costs (if any), and import VAT and duties where applicable.
• We reserve the right to change prices at any time without prior notice. Price changes do not affect orders already confirmed.
• Product availability is subject to change. We do not guarantee that any product will remain in stock.
• We do not sell, and will decline orders for, any goods that are prohibited or restricted from import or sale under South African law.

4. Orders and Payment

• Placing an order constitutes an offer to purchase. We may decline an order on reasonable grounds, including unavailability, a material pricing or description error, payment not being authorised, an order that cannot reasonably be verified, suspected fraud or unlawful activity, unavailable delivery, or goods that cannot lawfully be supplied.
• Available payment methods are shown at checkout. Payment is processed through our third-party payment service provider(s). We do not store your full card details.
• A temporary order record or payment-pending status does not by itself mean that we have accepted the order. An order is confirmed once payment has been successfully authorised or received, we have accepted the order, and we have sent you an order confirmation by in-App notification, email, or another available channel.
• You may request to cancel an order before it has been dispatched by contacting service@omnaza.com. Once dispatched, we may no longer be able to stop the shipment. This does not remove any cooling-off or return right that applies after delivery.
• If we are unable to fulfil your confirmed order, we will notify you and issue any refund due within 30 days after notifying you that the goods are unavailable, unless a shorter period applies by law.

5. Shipping and Delivery

• We deliver to addresses within South Africa. A complete physical street address is required; delivery restrictions depend on the carrier and will be indicated at checkout.
• Estimated delivery is normally 7 to 20 business days after dispatch. This is a guideline rather than a guarantee and may vary depending on location, product availability, customs, and logistics conditions.
• Shipping costs, if any, are displayed at checkout before you confirm your order.
• Goods remain at our risk until you, or a person you have authorised, accepts delivery. Title passes to you on delivery after full payment, unless applicable law requires otherwise.
• You are responsible for providing accurate delivery and identification information. We are not responsible for delay or failure caused by materially incorrect or incomplete information supplied by you, except where responsibility cannot lawfully be excluded.

6. Customs, Import Duties and Taxes

• Import VAT and duties are included in the price you pay at checkout where applicable. You should not be asked to pay additional import duties, VAT, or customs charges upon delivery. If an unexpected charge is requested, contact us before paying where reasonably possible.
• Where applicable means that some items may not attract import duties or VAT, for example local stock or duty-free categories. You are not charged extra at delivery either way.
• Customs or logistics providers may require the recipient's South African ID number or passport number. You agree to provide accurate identification where lawfully requested. It is used only for customs clearance and related legal, fraud-prevention, or logistics requirements as described in our Privacy Policy.

7. Returns and Refunds

• You may cancel an eligible online purchase without giving a reason within 7 calendar days after receiving the goods. The delivery date is day 0 and notice must reach us by 23:59 South Africa Standard Time on day 7. If an order arrives in separate parcels, the period for each item starts when that item is received.
• If an item is defective, damaged, incorrect, unsafe, or otherwise covered by mandatory consumer-protection rights, your legal rights are not limited by the 7-day change-of-mind window. Where the South African Consumer Protection Act applies, goods that fail applicable quality standards within six months after delivery may be returned without penalty and at our risk and expense, with the remedies provided by that Act.
• If the return is due to our error or a defective, incorrect, or damaged item, we cover return shipping and refund you in full. For change-of-mind or sizing returns, return shipping is your responsibility where permitted by law.
• For a valid 7-day cooling-off cancellation under the South African Electronic Communications and Transactions Act, the full refund required by law will be made within 30 days after cancellation. For other approved returns, we will process any refund due within 30 days after receiving and inspecting the returned item, unless a shorter period applies by law.
• Certain items may be excluded from our voluntary change-of-mind policy where lawful, including intimate apparel, swimwear, opened hygiene-sealed items, personalised items, and items marked final sale. These exclusions do not remove statutory cooling-off, defective-goods, or other non-waivable rights.

8. Intellectual Property

All content in the App, including text, graphics, logos, images, and software, is the property of OMNAZA or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

9. User Conduct

You agree not to use the App unlawfully; attempt unauthorised access; interfere with the App; transmit harmful code; or use bots, scrapers, or other automated means to access or collect data.

10. Limitation of Liability

To the maximum extent permitted by applicable law, and subject to all statutory warranties and consumer remedies, we do not guarantee that the App will always be available, uninterrupted, or error-free. We are not liable for indirect or consequential loss that was not reasonably foreseeable when the contract was made and was not caused by our breach, negligence, wilful misconduct, or other conduct for which liability cannot lawfully be excluded.

Any liability cap based on the amount paid for a product does not apply to refunds or other mandatory consumer remedies, death or personal injury caused by negligence, fraud or wilful misconduct, gross negligence, breach of confidentiality or data-protection obligations, or any liability that cannot lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including the South African Consumer Protection Act and the Electronic Communications and Transactions Act.

11. Privacy

Your use of the App is also governed by our Privacy Policy. Acceptance of these Terms is not treated as consent for processing where consent must be separately and freely obtained.

12. Modifications to Terms

We may revise these Terms from time to time. Material changes will be communicated through the App or another appropriate channel before taking effect where reasonably practicable. Changes do not retroactively reduce rights attached to an order already accepted.

13. Governing Law

These Terms are governed by the laws of Hong Kong SAR.

Nothing in these Terms deprives a South African consumer of any mandatory consumer-protection right that cannot be excluded under South African law. The courts of Hong Kong SAR have non-exclusive jurisdiction, but this does not prevent a consumer from using a competent South African regulator, ombud, alternative dispute-resolution process, tribunal, or court where mandatory law permits or requires it.

14. Contact Us

OMNAZA
Email: service@omnaza.com
You may also contact us through the in-App customer support channel.

15. Complaints and Dispute Resolution

Please first contact service@omnaza.com and provide your order number, a description of the issue, and the remedy requested. We normally acknowledge complaints within 2 business days and aim to provide a substantive response within 5 business days. Complex cases may take longer. This does not prevent you from using any regulator, ombud, alternative dispute-resolution process, tribunal, or court available under mandatory law.

16. General Terms

• These Terms, together with the Privacy Policy, Shipping & Delivery Policy, Refund, Return & Cancellation Policy, order confirmation, and product-specific terms shown before purchase, form the agreement relating to your use of the App and purchases. Mandatory law prevails in any conflict.
• If any provision is invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions continue in effect.
• A delay in enforcing a right is not a waiver of that right.
• We may assign rights or obligations as part of a genuine reorganisation, merger, or transfer of the business, provided this does not reduce your mandatory rights.
• Notices and transaction records may be provided electronically through email, the App, or another contact method you supplied.