Shipping & Delivery Policy

Version: 2026-09-07.1
Last updated: September 7, 2026

1. Scope

This policy applies to goods sold through the Omnaza mobile application by GOLDEN BRIGHT TECHNOLOGY LIMITED, trading as OMNAZA, for delivery to supported addresses within South Africa.

2. Delivery Area And Address Information

• We deliver to supported physical street addresses within South Africa. Carrier or product restrictions will be shown at checkout where applicable.
• You must provide an accurate recipient name, mobile number, street address, postal code, and any identification lawfully required for customs clearance.
• Please contact us promptly if an address is incorrect. We cannot guarantee an address change after dispatch.

3. Processing, Dispatch And Estimated Delivery

• Product availability and the estimated delivery information available at checkout apply to the order.
• Estimated delivery is normally 7 to 20 business days after dispatch. This is a guideline, not a guarantee, and may vary because of product availability, destination, customs, carrier capacity, weather, public holidays, or other logistics conditions.
• We will execute an order within the period agreed with you and will communicate a material delay where reasonably possible. Applicable cancellation and refund rights remain available if we cannot perform within the agreed or legally required period.
• An order may arrive in more than one parcel. Separate parcels may have different tracking events and arrival dates.

4. Shipping Charges, Import VAT And Duties

• Any shipping charge is displayed at checkout before you confirm the order.
• For cross-border orders identified at checkout as excluding import charges: Your payment excludes import duties, import VAT and applicable customs clearance fees. If charged, these are payable by the recipient during customs clearance, as requested by customs or the carrier.
• The import-charge policy disclosed at checkout applies to your order. Earlier orders accepted under an included-charges policy keep that policy. If you have questions about a customs or carrier payment request, contact service@omnaza.com.

5. Tracking And Delivery

• Available tracking and order-status updates appear in the App or through another available service channel.
• Goods remain at our risk until you, or a person you authorised, accepts delivery, except where applicable law provides otherwise.
• We or the carrier may contact you to arrange or complete delivery. A signature, delivery code, or other reasonable confirmation may be required.

6. Failed, Incorrect Or Damaged Delivery

• If delivery cannot be completed because information supplied by you is materially incorrect or incomplete, reasonable redelivery or return costs may apply where permitted by law.
• If an item is missing, incorrect, damaged, or materially different from the order, contact us as soon as reasonably possible. Your statutory rights are not reduced by this request.
• If we cannot supply an accepted order, we will notify you and issue any refund due within the period required by applicable law.

7. Contact

For delivery assistance, email service@omnaza.com and include the order number when available. We normally acknowledge support requests within 2 business days and aim to provide a substantive response within 5 business days. Complex carrier or customs cases may take longer.

This policy forms part of the Omnaza Terms of Service. It does not exclude or limit rights that cannot lawfully be excluded.