Refund, Return & Cancellation Policy

Version: 2026-07-31.1
Last updated: July 31, 2026

1. Scope And Non-Waivable Rights

This policy applies to goods sold through the Omnaza mobile application by GOLDEN BRIGHT TECHNOLOGY LIMITED, trading as OMNAZA. It adds a voluntary return option and does not replace, reduce, or exclude any right or remedy that cannot lawfully be excluded under South African law.

2. Omnaza Voluntary 15-Day Return Window

• You may request a return of an eligible item within 15 calendar days after delivery. The delivery date is day 0.
• For a voluntary change-of-mind return, the item must normally be unused, unworn, unwashed, undamaged, and returned with its original labels, accessories, and packaging where reasonably possible.
• Return shipping for a voluntary change-of-mind or sizing return is the customer's responsibility where permitted by law.
• The voluntary 15-day window does not shorten any longer statutory defective-goods, warranty, or other mandatory right.

3. Seven-Day Electronic-Transaction Cooling-Off Right

• Where the Electronic Communications and Transactions Act applies, you may cancel an eligible purchase without reason and without penalty within 7 calendar days after receiving the goods.
• The direct cost of returning the goods may be charged to you where the law permits.
• A full refund required for a valid cooling-off cancellation will be made within 30 days after cancellation.
• Statutory exclusions may apply to categories such as personalised goods, rapidly perishable goods, certain sealed media, or goods that by their nature cannot be returned.

4. Defective, Unsafe, Damaged, Incorrect Or Misdescribed Goods

• If goods fail applicable quality standards within 6 months after delivery, the South African Consumer Protection Act may entitle you to return them without penalty and at the supplier's risk and expense.
• Where that statutory right applies, you may choose the remedy provided by law: repair or replacement, or a refund of the price paid.
• If an item arrived damaged, incorrect, incomplete, unsafe, or materially not as described, contact us as soon as reasonably possible. Omnaza covers reasonable return arrangements where the return is caused by our error or a qualifying defect.
• Nothing in this policy limits remedies for a repair that fails or another non-waivable statutory right.

5. Items Not Eligible For A Voluntary Change-Of-Mind Return

Where lawful, the voluntary 15-day change-of-mind option may exclude intimate apparel, swimwear, opened hygiene-sealed goods, personalised or made-to-order goods, rapidly perishable goods, goods that cannot safely be resold after opening, and items clearly marked final sale. These voluntary exclusions do not remove statutory rights for defective, unsafe, incorrect, misdescribed, or otherwise legally returnable goods.

6. Cancellation Before And After Dispatch

• You may request cancellation before dispatch by contacting service@omnaza.com. We will try to stop fulfilment, but cannot guarantee cancellation once processing or dispatch has progressed.
• After dispatch, use the applicable return process. Cooling-off and other statutory rights remain available where they apply.
• If we cannot fulfil an accepted order, we will notify you and issue any refund due within the period required by applicable law.

7. How To Request A Return Or Refund

1. Email service@omnaza.com or use an available in-App support route.
2. Provide the order number, affected item, reason, requested remedy, and reasonable photo or other evidence where relevant.
3. Wait for return instructions before sending an item. Package it securely and include the supplied return reference.
4. We will review the request and may inspect a returned item only to determine the applicable policy or legal remedy.

8. Refund Method And Timing

• Approved refunds are normally returned through the original payment method unless another lawful method is agreed.
• For a valid statutory cooling-off cancellation, the refund is made within 30 days after cancellation. For other approved returns, we aim to process any refund due within 30 days after receiving and, where appropriate, inspecting the returned item, unless a shorter period applies by law.
• Your bank or payment provider may take additional time to display a processed refund. Omnaza will not describe a refund as completed until the supported payment state confirms it.

9. Support

Email service@omnaza.com. We normally acknowledge support requests within 2 business days and aim to provide a substantive response within 5 business days. Complex return, carrier, customs, payment-provider, or inspection cases may take longer.

This policy forms part of the Omnaza Terms of Service. Mandatory law prevails in any conflict.